BOOKING TERMS AND CONDITIONS

1. General terms and conditions

Please read the following information carefully. If you decide to travel on a trip with Vietnam Wildlife Tours and make payment on a tour, you thereby agree to accept the terms and conditions of this contract.

2. Method of payments

We accept wire transfers and payments via bank accounts.

3. Reservation Policy

  • A deposit of 15% of the tour price is required at the time of booking to confirm your booking. You must pay the remaining balance in full no later than 45 days before departure (bank transfer).
  • If you make a booking less than 45 days (transfer) before departure, full payment will be required immediately.

4. Cancellation Policy

Upon receipt of written notice of cancellation, the following schedule will apply:

  • 46 days or more before tour departure date: deposit forfeited
  • 45 – 0 days before departure date: no refund.

There are no refunds for any unused services. There will be no refunds if you leave your trip early for any reason.

If you have to cancel, we will be as understanding as possible and will do our best to be flexible.

5. Company Liability

  • We accept responsibility for the terms of contact and for the performance of our employees, subcontractors and suppliers. We will not be responsible for compensation if the error is caused by you. In addition, Vietnam Wildlife Tours is not responsible for any loss, damage, liability or expense arising, directly or indirectly, from injury, accident or death, loss, damage damage or delay to luggage or other property, natural disasters, political activity and unrest are subject to travelers. Tour participants are required to have full travel insurance.
  • Any flights booked by Vietnam Wildlife Tours are pre-booked and confirmed subject to availability with the airline. We cannot be responsible for any airline delays, cancellations or disruptions that may occur in the aviation industry and are beyond our control. Airline schedules and local conditions may affect accommodations and itineraries. If this occurs, Vietnam Wildlife Tours will endeavor to replace it with a suitable agreement of similar value. Participation in any tour constitutes full agreement by all parties concerned to the above conditions.

6. Privacy

  • Once you confirm your booked tour(s), we will send you a form to collect information relating to your travel arrangements, which may include personal information about you, such as your full name (as on your passport), date of birth, passport number, nationality, phone number and email address.
  • We will only pass information you provide to us to third parties such as airlines, travel agencies, hotels or insurance providers where it is necessary to complete your travel arrangements.
  • In the event that we hold personal information about you and you demonstrate that the information is inaccurate, please email us and we will take prompt steps to correct the information.
  • By providing this information to us, you consent to Vietnam Wildlife Tours using this personal information for the purpose of making and completing travel arrangements on your behalf.
  • We will keep your personal information safe and secure from unauthorized access.